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10 Ways Customer Service Automation Works Today

AI allows you to provide your agents with the resources that they need to be successful, therefore decreasing turnover. A platform like Watson as it comes pre-programmed with industry and domain knowledge. Automation can deliver a level of responsiveness that isn’t humanly possible. In the future, virtual assistants will be able to predict what your

Nlu Definition

There are also a number of abstract entity classes that can be extended, in order to make it convenient to implement them using different algorithms. Voice-based intelligent personal assistants such as Siri, Cortana, and Alexa also benefit from advances in NLU that enable better understanding of user requests and provision of more-personalized responses. NLU thereby